How to Fix Sentinel Protection Key Not Found Error on Windows 10/11
If you are using a software program that requires a Sentinel protection key (also known as a dongle) to verify the license, you might encounter an error message saying \"Sentinel key not found (H0007)\" when you try to launch the program on Windows 10 or 11. This error means that the program cannot detect the dongle and therefore cannot run. This can be frustrating and prevent you from using the software you need. Fortunately, there are some possible solutions that you can try to fix this error and get your software working again.
There are several possible causes for the Sentinel key not found error, such as:
The dongle is not plugged in properly or is defective.
The USB port that the dongle is plugged into is faulty or disabled.
The Sentinel driver or software is outdated, corrupted or incompatible with your Windows version.
The Windows firewall or antivirus is blocking the communication between the dongle and the program.
The program is not configured to access the dongle from remote clients.
How to fix Sentinel key not found error?
Depending on the cause of the error, you can try one or more of the following solutions to fix it:
Check the dongle and the USB port. Make sure that the dongle is plugged in securely and that it is glowing green. If not, try another USB port or another dongle if you have one. You can also test the dongle on another computer to see if it works there.
Update the Sentinel driver and software. You can download the latest version of the Sentinel driver and software from Thales Customer Support. Uninstall the current version and install the new one. You might need to reboot your computer after the installation.
Allow Sentinel through Windows firewall and antivirus. Sometimes, Windows firewall or antivirus might block the communication between the dongle and the program. You can check your firewall settings and make sure that Sentinel is allowed through. You can also temporarily disable your antivirus and see if that helps.
Configure the program to access the dongle from remote clients. If you are using a network dongle or a virtual machine, you might need to configure the program to access the dongle from remote clients. You can do this by launching the Sentinel Admin Control Center (SACC) from your web browser and following these steps:
In SACC, click Configuration in the left pane.
In Access from Remote Clients, select Allow Access from Remote Clients.
In Server Configuration, select Allow Access from Remote Clients.
In Server Search List, enter * (asterisk) in Specify Search Parameters.
If none of these solutions work for you, you might need to contact Thales Customer Support or the software vendor for further assistance.
Sentinel key not found error is a common issue that can occur when using a software program that requires a dongle to verify the license. The error can be caused by various factors such as faulty hardware, outdated software, firewall settings or network configuration. However, there are some possible solutions that you can try to fix this error and get your software working again. We hope this article has helped you resolve this issue and enjoy your software without any hassle. 06063cd7f5